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      Items must be returned within 30 days of the delivery date. If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.

      We do not accept returns for refund or exchange, at the exception of items damaged in transit. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

      Refunds (if applicable)
      To be eligible for a refund or exchange, you must first email us within 7 days of receiving the products at info@deardesires.com with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

      Used products, or damaged product caused by the customer will not be eligible for a refund.

      Lost or Stolen Packages
      We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

      Exchanges (if applicable)
      We only replace items if they are defective or damaged. If you need to exchange an item, email us at info@deardesires.com

      Cancellation
      Unfortunately once the order has been processed and/or shipped we are unable to cancel your order. Once you receive the product, you may request for a return (only if applicable) and there will be a 20% restocking fee.

      Shipping

      You will be responsible for paying for the return shipping costs for returning the product. Shipping costs are non-refundable.